Warszawa Mazowieckie
Wynagrodzenie: 10000 - 15000 PLN
Our client is a prestigious company operating in the selective products industry for several decades, specializing in the sale of premium products. With brick-and-mortar stores and an online store, they provide their customers with free shipping, returns, and attractive financing options for purchases.
Manager/Specialist e-commerce (B2C)
Requirements:
* several years of experience and knowledge of B2C e-commerce sales specifics
* ability to work with clients
* analytical, sales, negotiation, and teamwork skills
* fluent knowledge of SEO/SEM mechanisms and proficient use of Google Analytics, Trade Watch, Google Ads
Additional advantages:
* attractive salary (employment contract or B2B)
* benefits and work tools
* stable employment with an industry leader
* good atmosphere in the team
We offer:
Responsibilities:
* managing the development and improvement of the online sales channel, including:
** content, appearance, functionality of the website, and proper product exposure;
** online marketing including SEO, SEM in search engines, and social media;
* responsibility, control, and optimization of sales processes including:
** responding to inquiries regarding product specifications and prices;
** processing orders and communicating order fulfillment statuses to customers;
** responding to customer inquiries regarding processed orders;
** post-sales support and handling of complaints;
* collaboration and management of a 3-person customer service team
* monitoring market trends in the e-commerce sector, especially competition, and implementing solutions to improve results
* setting quantitative and qualitative goals for the team along with performance evaluation
* ongoing reporting of results and analysis of the effects of taken actions;
* collaboration with courier service providers and payment system providers.
